Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 We here at SupaNames have noticed that a number of our customers have problems making their way to Supanames services since we recently changed the way you access to 123-Reg. Just to make sure, here are a few tips to make sure you find your way around. Your SupaNames Control Panel, as ever, can be found here: http://control.yourdomain.com (You will need to replace the yourdomain.com part with your ...

The migration of SupaNames accounts to 123-Reg has now been completed and all customers should now be able to login to their new 123-reg account with your existing Supanames main SiteControl account details. All support will now be handled using 123-Reg's systems, by the same SupaNames support team. You will no longer be able to submit or view your tickets using this support site. You now need to raise a support ticket from the 123-Reg support site located at http://www.123-support.co.uk/. You ...

Due to the current migration work to 123-reg.co.uk Control panel access to Supanames Sitecontrol and 123-reg.co.uk is currently unavailable during the course of today. Once the work has been completed, you will be able to login to your new 123-reg control panel at the following link with your existing Supanames account details. http://www.123-reg.co.uk/secure/ We will update this support page with further information regarding the completion of the migration as soon as we have more News. Best...

By now you should have received an email notifying you of the migration to our partners www.123-reg.co.uk. This means you will now have too access your account from the www.123-reg.co.uk home page. You will need to login with your existing Supanames account username and password. Commonly Asked Questions: 1. Will my website be moving server? A: No, your website and email will be staying exactly where it is now, no changes to your hosting packages are being made. 2. What happens when I need t...

Our engineers have identified a networking issue at our data centre, they are currently working on this and we are hoping normal service will resume as quickly as possible on the servers. Please check this page for regular or any further updates. Please accept my apologies for any inconvenience caused.

Our technicians will be undertaking necessary maintenance to our VPS Networks during the early morning of the 22 and 23rd of September and VPS customers may experience short periods of outage between Midnight and 6am on those days. We apologise for any inconvenience this may cause and we will try and keep any server downtime to a minimum.

We apologise for the error with our online banking partners over the week-end 27-29th July. This has now been corrected and we thank you for your patience during this period.

Improvements to Email. Our engineers have now fully integrated IMAP email in to all customer accounts. You do not need to make any changes at all if you are a POP email user, your email will continue to function as normal and no changes are required at all to your settings. However if you are using any other incoming mailserver such as pop.yourdomain.co.uk please IMMEDIATELY change this to mail.yourdomain.co.uk otherwise you will not be able to connect to the correct mailserver. With regard...

If there are customers still experiencing FTP login issues on Server 11, could you kindly login to your MyPANEL and reset your Password, the password must contain, Letters and Numbers. Please then get back in touch with support at support@supanames.com and we will unlock your FTP immediately. Supanames apologises for any inconvenience this may have caused.

Important information for our Windows VPS Start and Venture customers. Maintenance work is scheduled for all vps windows servers on Wednesday the 6th of May, 5 AM until 8 AM, and also Thursday the 7th of May, 5 AM and 8 AM. All time are UK times. Security updates will be installed. During this time the VPS nodes have to be restarted and VPSs will have short downtimes during the above periods. We will do everything we can to keep the downtimes as short as possible, and apologise for any inco...